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Complaints Administrator
Location:
Coatham Mundeville
Description:
Job Title: Complaints Administrator Locations: Office based - Lewisham SE13 - note - role will be moving to an office in SE1 in January Contract Type: Temp until end of March 2024Work Pattern: Monday-Friday 35 hours per week Start Date: ASAPJob Title: Complaints Administrator Locations: Office based - Lewisham SE13 - note – role will be moving to an office in SE1 in January Contract Type: Temp until end of March 2024 Work Pattern: Monday-Friday 35 hours per week Start Date: ASAPOur client are looking for a Complaints Administrator to assist in the effective and timely coordination, management and monitoring of all complaints, Housing Ombudsman and Elected Representative cases requiring investigation and response while also assisting the Customer Experience Manager and Complaints Managers with the processing of complaints. Job role – Administer new complaints received centrally via post, email, executive or senior leader escalations, telephone calls or from external bodies. Ensure all customer contact is acknowledged and contacting the customer and assigning for investigation to a Complaint Officer or relevant service team. Answer calls from those wishing to make a complaint, many of whom may be dissatisfied with aspects of the service provided; offer suitable reassurance, support, and information on making a complaint. Support early resolution to prevent escalation. Responsible for the input and maintenance of complaints into database system and generating data from the systems when requested. Manage tasks to allocate online complaints received backss, monitor and accurately record all complaints received, ensuring that investigation/response deadlines are set. Request regular updates from operational teams &contractors where required and in support of the Complaints Officers. Candidate profile – Effective communication: Ability to communicate clearly and empathetically with customers to understand their complaints and provide appropriate responses... Visit ListedBuy for more information.
Company:
Service Care Solutions
Posted:
November 9 2023 on ListedBuy
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More About this Listing: Complaints Administrator
Complaints Administrator is a Clerical Administrator Job at Service Care Solutions located in United States. Find other listings like Complaints Administrator by searching Oodle for Clerical Administrator Jobs.
Complaints Administrator is a Clerical Administrator Job at Service Care Solutions located in United States. Find other listings like Complaints Administrator by searching Oodle for Clerical Administrator Jobs.